|The latest hosted call centers make use of hosted dialer|
and predictive dialer software.
Initially, hosted dialer services were employed mostly by smaller businesses, but some larger companies are beginning to look at the service. As a result of new technology such as predictive dialer and autodial software, Interactive Voice Response (IVR), and Voice over IP (VoIP), these types of solutions can offer large cost savings to businesses both large and small. These technologies are game changers, really, because any company can ramp up a telemarketing campaign rapidly and easily, at a really low cost.
Many companies also host customers on a common server with other customers, further lowering the service’s price. In certain cases, this might lead to your lines getting crossed with other clients, and if the server crashes, then your business can be unreachable until it can be rebooted. Apart from these types of hardware concerns, this type of dialer can lead to a surge in sales at a reduced cost. Your own virtual sales people will be able to work far more efficiently, even with a shared hosted dialer solution. Sales agents can easily give attention to their sales strategies; managers can focus on effectively managing the sales floor; and new agents can be more quickly and easily prepared.
A hosted dialer system could be a crucial component of virtually any business that relies on voice marketing for sales. For almost any small business that relies on telemarketing and phone sales as a method of generating more business, a hosted dialer system is certain to improve productivity and profits.