tag:blogger.com,1999:blog-24692521932335518702024-02-20T10:36:57.654-08:00Hosted DialerRobert Ohttp://www.blogger.com/profile/12329790490690804805noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-2469252193233551870.post-86910865344320175002010-12-08T20:39:00.000-08:002010-12-08T20:39:47.070-08:00When to Choose a Hosted Dialer Option<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: right; margin-left: 1em; text-align: right;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEioQGT7FDqe2Mkgg_b9rWgD3hMWwfkoYi9LkcQgdUGIcHwANKc3Tj_VtnIjEBiqq0cpwc6kJbVydgF9rXJCwoZYGT3UXqHsEKlrR9kAc5P8RWB0ousKHprGHPtSgA_5J1OKdnCMdtmIXUI/s1600/hosted-call-center.jpg" imageanchor="1" style="clear: right; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEioQGT7FDqe2Mkgg_b9rWgD3hMWwfkoYi9LkcQgdUGIcHwANKc3Tj_VtnIjEBiqq0cpwc6kJbVydgF9rXJCwoZYGT3UXqHsEKlrR9kAc5P8RWB0ousKHprGHPtSgA_5J1OKdnCMdtmIXUI/s320/hosted-call-center.jpg" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">The latest hosted call centers make use of hosted dialer<br />and predictive dialer software.</td></tr>
</tbody></table><span id="spin166" style="background-color: white; cursor: default;">If you</span><span id="spin166" style="background-color: white; cursor: default;"> go with a hosted dialer </span><span id="spin167">option</span><span id="spin167">, </span><span id="spin168">you can</span><span id="spin168"> </span><span id="spin169" style="background-color: white; cursor: default;">stay away from the</span><span id="spin169"> </span><span id="spin170">massive</span><span id="spin170"> </span><span id="spin171">overhead</span><span id="spin171"> </span><span id="spin172">of purchasing</span><span id="spin172" style="background-color: white; cursor: default;"> <a href="http://www.hosteddialerhq.com/predictive-dialer-software">predictive dialer software</a> licenses </span><span id="spin173">because the</span><span id="spin173"> software is </span><span id="spin174">offered</span><span id="spin174"> as a </span><span id="spin175">regular monthly</span><span id="spin165"> service.</span><i> </i><span id="spin184">The actual</span><span id="spin184"> hosted dial solution </span><span id="spin185">supplier</span><span id="spin185"> </span><span id="spin186">is responsible for</span><span id="spin186"> </span><span id="spin187">the expense of</span><span id="spin187"> software license, the </span><span id="spin188" style="background-color: white; cursor: default;">equipment</span><span id="spin188" style="background-color: white; cursor: default;"> infrastructure, and system </span><span id="spin189" style="background-color: white; cursor: default;">maintenance</span><span id="spin189" style="background-color: white; cursor: default;"> and </span><span id="spin190" style="background-color: white; cursor: default;">upgrades</span><span id="spin183" style="background-color: white; cursor: default;">.</span><i> </i><span id="spin193" style="background-color: white; cursor: default;">If you own </span><span id="spin194" style="background-color: white; cursor: default;">a business</span><span id="spin194" style="background-color: white; cursor: default;"> and have calling agents </span><span id="spin195">in a</span><span id="spin195"> </span><span id="spin196">remote</span><span id="spin196"> </span><span id="spin197">place</span><span id="spin197">, </span><span id="spin198">they are able to</span><span id="spin198"> </span><span id="spin199">take advantage of</span><span id="spin199"> hosted dialer solutions, </span><span id="spin200">as long as</span><span id="spin200"> there is an adequate </span><span id="spin201">connection to the Internet</span><span id="spin193">.</span><i> </i><span id="spin208">Therefore</span><span id="spin208">, </span><span id="spin209">any business</span><span id="spin209" style="background-color: white; cursor: default;"> from large to small could make use of a highly-efficient virtual </span><span id="spin210" style="background-color: white; cursor: default;">sales staff</span><span id="spin210" style="background-color: white; cursor: default;"> </span><span id="spin211" style="background-color: white; cursor: default;">along with</span><span id="spin211"> </span><span id="spin212">minimal</span><span id="spin212"> </span><span id="spin213" style="background-color: white; cursor: default;">overhead costs</span><span id="spin207" style="background-color: white; cursor: default;">.</span><i><br />
</i><span id="spin220" style="background-color: white; cursor: default;">Initially, hosted dialer services </span><span id="spin221">were</span><span id="spin221"> </span><span id="spin222" style="background-color: white; cursor: default;">employed</span><span id="spin222"> </span><span id="spin223">mostly</span><span id="spin223" style="background-color: white; cursor: default;"> by </span><span id="spin224" style="background-color: white; cursor: default;">smaller businesses</span><span id="spin224">, </span><span id="spin225">but some</span><span id="spin225"> </span><span id="spin226">larger</span><span id="spin226"> </span><span id="spin227">companies</span><span id="spin227"> </span><span id="spin228">are beginning</span><span id="spin228"> </span><span id="spin229">to look at</span><span id="spin220"> the service.</span><i> </i><span id="spin242">As a result of</span><span id="spin242"> new </span><span id="spin243">technology</span><span id="spin243"> such as predictive dialer and </span><span id="spin244">autodial</span><span id="spin244"> software, Interactive Voice Response (IVR), and Voice over </span><span id="spin245">IP</span><span id="spin245"> (VoIP), </span><span id="spin246" style="background-color: white; cursor: default;">these types of</span><span id="spin246" style="background-color: white; cursor: default;"> solutions </span><span id="spin247" style="background-color: white; cursor: default;">can</span><span id="spin247"> </span><span id="spin248">offer</span><span id="spin248"> </span><span id="spin249">large</span><span id="spin249"> </span><span id="spin250">cost savings</span><span id="spin250" style="background-color: white; cursor: default;"> to </span><span id="spin251" style="background-color: white; cursor: default;">businesses</span><span id="spin241" style="background-color: white; cursor: default;"> both large and small.</span><i> </i><span id="spin263">These</span><span id="spin263"> technologies are game changers, </span><span id="spin264">really</span><span id="spin264">, </span><span id="spin265">because</span><span id="spin265"> </span><span id="spin266">any company</span><span id="spin266"> can ramp up a telemarketing campaign </span><span id="spin267">rapidly</span><span id="spin267"> and </span><span id="spin268">easily</span><span id="spin268">, </span><span id="spin269">at</span><span id="spin269"> </span><span id="spin270">a really</span><span id="spin262"> low cost.</span><i><br />
</i><span id="spin281">Many </span><span id="spin282" style="background-color: white; cursor: default;">companies</span><span id="spin282"> </span><span id="spin283" style="background-color: white; cursor: default;">also</span><span id="spin283" style="background-color: white; cursor: default;"> host </span><span id="spin284">customers</span><span id="spin284"> on a common </span><span id="spin285" style="background-color: white; cursor: default;">server</span><span id="spin285"> with other </span><span id="spin286">customers</span><span id="spin286">, </span><span id="spin287" style="background-color: white; cursor: default;">further</span><span id="spin287"> </span><span id="spin288" style="background-color: white; cursor: default;">lowering the</span><span id="spin288"> service’s </span><span id="spin289">price</span><span id="spin281">.</span><i> </i><span id="spin296">In </span><span id="spin297">certain cases</span><span id="spin297">, </span><span id="spin298">this might</span><span id="spin298"> </span><span id="spin299">lead to</span><span id="spin299"> your lines </span><span id="spin300">getting</span><span id="spin300"> crossed with other clients, and if the </span><span id="spin301">server</span><span id="spin301"> crashes, </span><span id="spin302">then your</span><span id="spin302"> business </span><span id="spin303">can be</span><span id="spin303"> </span><span id="spin304">unreachable</span><span id="spin304"> until it can be </span><span id="spin305">rebooted</span><span id="spin296">.</span><i> </i><span id="spin321">Apart from</span><span id="spin321"> </span><span id="spin322" style="background-color: white; cursor: default;">these types of</span><span id="spin322" style="background-color: white; cursor: default;"> </span><span id="spin323" style="background-color: white; cursor: default;">hardware</span><span id="spin323"> concerns, </span><span id="spin324" style="background-color: white; cursor: default;">this type of</span><span id="spin324" style="background-color: white; cursor: default;"> </span><span id="spin325" style="background-color: white; cursor: default;">dialer</span><span id="spin325"> </span><span id="spin326">can lead to</span><span id="spin326"> </span><span id="spin327">a surge</span><span id="spin327"> in </span><span id="spin328">sales</span><span id="spin328"> at a </span><span id="spin329" style="background-color: white; cursor: default;">reduced</span><span id="spin329"> </span><span id="spin330">cost</span><span id="spin320">.</span><i> </i><span id="spin339">Your own</span><span id="spin339"> virtual </span><span id="spin340">sales people</span><span id="spin340"> will be able to </span><span id="spin341">work</span><span id="spin341"> </span><span id="spin342">far more</span><span id="spin342"> </span><span id="spin343">efficiently</span><span id="spin338">, even with a shared <a href="http://www.hosteddialerhq.com/">hosted dialer</a> solution.</span><i> </i><span id="spin350">Sales agents </span><span id="spin351">can easily</span><span id="spin351"> </span><span id="spin352">give attention to</span><span id="spin352"> their sales </span><span id="spin353">strategies</span><span id="spin353">; managers can </span><span id="spin354" style="background-color: white; cursor: default;">focus on</span><span id="spin354" style="background-color: white; cursor: default;"> effectively </span><span id="spin355">managing</span><span id="spin355" style="background-color: white; cursor: default;"> the sales floor; and </span><span id="spin356">new</span><span id="spin356"> agents </span><span id="spin357">can be</span><span id="spin357"> </span><span id="spin358">more quickly</span><span id="spin358" style="background-color: white; cursor: default;"> and easily </span><span id="spin359" style="background-color: white; cursor: default;">prepared</span><span id="spin350">. </span><i><br />
</i><span id="spin367">A hosted dialer </span><span id="spin368">system</span><span id="spin368"> </span><span id="spin369" style="background-color: white; cursor: default;">could be a</span><span id="spin369"> </span><span id="spin370">crucial</span><span id="spin370"> </span><span id="spin371" style="background-color: white; cursor: default;">component of</span><span id="spin371"> </span><span id="spin372" style="background-color: white; cursor: default;">virtually any</span><span id="spin372"> business that </span><span id="spin373">relies on</span><span id="spin367"> voice marketing for sales.</span><i> </i><span id="spin383" style="background-color: white; cursor: default;">For almost any</span><span id="spin383"> </span><span id="spin384">small business</span><span id="spin384"> that </span><span id="spin385">relies on</span><span id="spin385"> telemarketing and </span><span id="spin386">phone</span><span id="spin386"> sales </span><span id="spin387">as a method</span><span id="spin387"> of </span><span id="spin388">generating</span><span id="spin388"> more business, a hosted dialer system is certain to </span><span id="spin389">improve</span><span id="spin389"> </span><span id="spin390">productivity</span><span id="spin390"> and </span><span id="spin391">profits</span><span id="spin382">.</span><i> </i>Robert Ohttp://www.blogger.com/profile/12329790490690804805noreply@blogger.com1tag:blogger.com,1999:blog-2469252193233551870.post-88564557481646709022010-12-08T20:37:00.000-08:002010-12-08T20:37:14.061-08:00Facts About Hosted Dialer Systems<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjqxFlLXHBVUXGz14dDFvbniH2qowZajHrIE6JujGU_ki9syL_Z3KdjnHZAqT-W2KU4YOft1dSSKh4muI7MmHDtblT8r-RzZGUWgTM0WqIpzHDkXWxkCiJcpeNDhMidGgtOKPrp0QCvMUE/s1600/predictive-dialer-software-agents.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="241" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjqxFlLXHBVUXGz14dDFvbniH2qowZajHrIE6JujGU_ki9syL_Z3KdjnHZAqT-W2KU4YOft1dSSKh4muI7MmHDtblT8r-RzZGUWgTM0WqIpzHDkXWxkCiJcpeNDhMidGgtOKPrp0QCvMUE/s320/predictive-dialer-software-agents.jpg" width="320" /></a></div><span id="spin11" style="background-color: white; cursor: default;">Thinking about</span><span id="spin11" style="background-color: white; cursor: default;"> a <a href="http://www.hosteddialerhq.com/">hosted dialer</a> solution? </span><span id="spin12">Using</span><span id="spin12"> Software as a Service (SaaS) technology, these solutions </span><span id="spin13">take advantage of</span><span id="spin13"> web-based </span><span id="spin14">software</span><span id="spin14"> and an Internet connection to place </span><span id="spin15">telephone calls</span><span id="spin10">.</span><i> </i><span id="spin19">In contrast to</span><span id="spin19"> a hard </span><span id="spin20">dialer</span><span id="spin20">, which </span><span id="spin21">functions</span><span id="spin21"> by </span><span id="spin22">connecting</span><span id="spin22"> a computer to other </span><span id="spin23">equipment</span><span id="spin23">, a hosted </span><span id="spin24" style="background-color: white; cursor: default;">dialer</span><span id="spin24"> </span><span id="spin25" style="background-color: #ffffcc; cursor: pointer;">requires</span><span id="spin25"> </span><span id="spin26">just a</span><span id="spin26" style="background-color: white; cursor: default;"> computer and a </span><span id="spin27">dependable</span><span id="spin18"> internet connection.</span><i><br />
</i><span id="spin33">The </span><span id="spin34" style="background-color: white; cursor: default;">main</span><span id="spin34" style="background-color: white; cursor: default;"> </span><span id="spin35" style="background-color: white; cursor: default;">advantages</span><span id="spin35" style="background-color: white; cursor: default;"> of hosted dialer </span><span id="spin36">solutions</span><span id="spin36"> include </span><span id="spin37">increased</span><span id="spin37"> </span><span id="spin38">productivity</span><span id="spin38">, </span><span id="spin39">lower</span><span id="spin39"> </span><span id="spin40">costs</span><span id="spin40">, and </span><span id="spin41">reduced</span><span id="spin41"> </span><span id="spin42">expense</span><span id="spin42"> for your </span><span id="spin43">organization</span><span id="spin33">.</span><i> </i><span id="spin56">Simple</span><span id="spin56">, yet time-consuming </span><span id="spin57">jobs</span><span id="spin57"> </span><span id="spin58">like</span><span id="spin58"> dialing </span><span id="spin59">phone</span><span id="spin59"> numbers are </span><span id="spin60">handled</span><span id="spin60"> by the dialer software, </span><span id="spin61">enabling</span><span id="spin61"> employees </span><span id="spin62">to focus</span><span id="spin62"> more of their </span><span id="spin63">time and energy</span><span id="spin63"> on </span><span id="spin64" style="background-color: white; cursor: default;">service</span><span id="spin55" style="background-color: white; cursor: default;"> delivery.</span><i><br />
</i><span id="spin76">It would be </span><span id="spin77">to your benefit</span><span id="spin77"> </span><span id="spin78">to consider</span><span id="spin78" style="background-color: white; cursor: default;"> a hosted dialer </span><span id="spin79" style="background-color: white; cursor: default;">solution</span><span id="spin79" style="background-color: white; cursor: default;"> if you </span><span id="spin80" style="background-color: white; cursor: default;">find that</span><span id="spin80"> </span><span id="spin81">your organization</span><span id="spin81"> </span><span id="spin82">depends on</span><span id="spin82"> </span><span id="spin83">telemarketing</span><span id="spin83"> sales or </span><span id="spin84">any kind of</span><span id="spin84"> </span><span id="spin85">high</span><span id="spin76"> volume calling.</span><i> </i><span id="spin97">These </span><span id="spin98">solutions</span><span id="spin98"> can be </span><span id="spin99">configured</span><span id="spin99"> </span><span id="spin100">to fulfill</span><span id="spin100"> </span><span id="spin101">a particular</span><span id="spin101"> business’ specific </span><span id="spin102">needs</span><span id="spin97">.</span><i> </i><span id="spin112">Let us take</span><span id="spin112"> the </span><span id="spin113">example of</span><span id="spin113"> a <a href="http://www.hosteddialerhq.com/hosted-call-center">hosted call center</a>. </span><span id="spin114">Making use of</span><span id="spin114"> a web-based </span><span id="spin115">interface</span><span id="spin115" style="background-color: white; cursor: default;">, the system </span><span id="spin116">may be</span><span id="spin116"> set up </span><span id="spin117">using</span><span id="spin117"> </span><span id="spin118" style="background-color: white; cursor: default;">custom</span><span id="spin118"> </span><span id="spin119" style="background-color: white; cursor: default;">settings</span><span id="spin119"> </span><span id="spin120" style="background-color: white; cursor: default;">for every</span><span id="spin120" style="background-color: white; cursor: default;"> agent </span><span id="spin121" style="background-color: white; cursor: default;">before</span><span id="spin121"> </span><span id="spin122" style="background-color: white; cursor: default;">their</span><span id="spin122" style="background-color: white; cursor: default;"> shift </span><span id="spin123" style="background-color: white; cursor: default;">begins</span><span id="spin111">.</span><i> </i><span id="spin133" style="background-color: white; cursor: default;">After that</span><span id="spin133" style="background-color: white; cursor: default;">, all </span><span id="spin134" style="background-color: white; cursor: default;">he or she</span><span id="spin134"> </span><span id="spin135">will have to</span><span id="spin135"> do is log into the website hosting </span><span id="spin136">the software</span><span id="spin136"> and step through the </span><span id="spin137">instructions</span><span id="spin132">.</span><i> </i><span id="spin143">The call center agent will then </span><span id="spin144">be able to</span><span id="spin144"> </span><span id="spin145">concentrate on the</span><span id="spin145"> </span><span id="spin146">customer</span><span id="spin146">, </span><span id="spin147">realizing that</span><span id="spin147" style="background-color: white; cursor: default;"> the </span><span id="spin148">phone dialer</span><span id="spin148"> </span><span id="spin149">software is</span><span id="spin149"> </span><span id="spin150">handling</span><span id="spin150"> the most repetitive </span><span id="spin151">jobs</span><span id="spin151"> of assigning numbers and </span><span id="spin152">calling</span><span id="spin143" style="background-color: white; cursor: default;"> them.</span><i><br />
</i>Robert Ohttp://www.blogger.com/profile/12329790490690804805noreply@blogger.com1